Privacy Policy

Game Lab (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, interact with our services, or visit our arcade. By using our services, you agree to the terms of this Privacy Policy.

1. How Does Game Lab Free Play Work?

Game Lab offers an exciting and immersive arcade experience. Guests pay an entrance fee per person to gain admission to Game Lab Arcade, which includes unlimited access for 2 hours to a wide variety of arcade games.

Exclusions:

Pinball machines
Claw machines
VR games

These games are not included in the unlimited play package and may require separate purchases.

2. Age Requirements & Supervision

We welcome guests of all ages and love seeing new generations discover the joy of arcade gaming.

Children under 13 must be supervised by an adult at all times.
While most children enjoy the games responsibly, some games require proper handling.
Certain games, like Skee-Ball, may pose safety risks without adult supervision.

Failure to comply with supervision policies may result in guests being asked to leave for safety reasons.

3. Game Lab Operating Hours

Game Lab is open at the following times:

Monday – Saturday: Opens at Noon
Sunday: [Insert specific hours, if applicable]

Operating hours may be subject to change during holidays, special events, or unforeseen circumstances. We encourage guests to check our website or social media for updates.

4. Admission Pricing for Kids & Adults

We strive to provide a fair and enjoyable experience for all guests.

Admission pricing is the same for all guests ages 3 and older.
After extensive testing, we found that children as young as 3 actively participate in arcade games and occupy a player spot the same way as adults.
To accommodate younger guests, stools are available upon request.

Children under 3 years old may enter free of charge, but they must be accompanied by an adult.

5. Special Events & Community Engagement

Game Lab regularly hosts special events throughout the year, including:

Themed gaming nights
Tournaments & competitions
Member-exclusive events
Holiday celebrations

To stay updated on our latest events and promotions, we encourage you to:

Subscribe to our email list
Join our community group on social media

Exclusive discounts and early event access may be available to subscribers and members.

6. Data Collection & Privacy

When you visit our website or interact with our services, we may collect certain information, including:

Personal Information: Name, email address, phone number (if provided through sign-ups or inquiries)
Usage Data: Information on how you interact with our website (e.g., pages visited, time spent)
Payment Information: When making purchases, payment details are securely processed through third-party providers. We do not store credit card information.

How We Use Your Information:

To provide and improve our services
To notify you about upcoming events, promotions, and updates
To respond to inquiries and customer service requests
To ensure a safe and enjoyable environment for all visitors

We do not sell, trade, or rent personal information to third parties.

7. Security & Safety Policies

Game Lab takes security seriously and implements measures to ensure guest safety:

Surveillance Cameras are in place for security and monitoring.
Staff Supervision is maintained to provide assistance and ensure rules are followed.
Lost & Found Policy: Guests are responsible for their personal belongings. Game Lab is not liable for lost or stolen items.

8. Refund & Cancellation Policy

All admission fees and purchases are non-refundable. However, in the event of an arcade closure due to unforeseen circumstances, guests may be offered a credit for a future visit.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us:

Email: info@GameLabMD.com
Address: St. Charles Town Center Mall
(2nd floor across from Savvylicious Arrangements)
11110 Mall Circle
Waldorf, MD 20603
Phone: (240) 351-6613

We appreciate your trust in Game Lab and look forward to providing you with an unforgettable gaming experience!